- From where does Marie's Nutcracker Sweet, Inc. accept orders?
- How do I place and order?
- How long does it take to fill my order?
- How will my order be shipped?
- Can I have may order shipped overnight?
- How do I check on the status of an order?
- What forms of payment are accpeted for online purchases?
- How will I know if my order is confirmed?
- How do I change or cancel an order once it is placed?
- How long will the rolls last un-refrigerated?
- Why shouldn't I refrigerate the rolls?
- If I don't refrigerate the rolls, how do I keep them?
- Is it OK to freeze my rolls?
- How long can I keep my rolls in the freezer?
- Will eating poppy seed roll effect the results of drug testing?
- How are the nut rolls packaged?
- More questions?
We accept orders from anywhere but we ship only to addresses in the United States and it's territories including APO and FPO.
You can place your order online 24/7 or you can call or fax us directly toll free at 866-235-1886 or local at 814-269-4271.
Most orders are shipped within 48 hours. The exception to this will be during peak holiday periods close to Thanksgiving, Christmas and Easter, when delays can occur due to seasonally high demand. Please check the listed available ship dates on the pop-up calendar during the check out process.
Your order will be processed FOB Johnstown, PA and shipped by USPS Priority Mail, or FedEx. You choose the shipping method that best meets your needs.
Yes, you may choose from several different overnight options from each of the available carriers during the check out process.
Please bear in mind selecting overnight shipping will NOT speed the processing (baking) of your order, only the time in transit.
You can check the status of your order three ways:
•1. Log into your account online.
•2. Email us at firstname.lastname@example.org.
•3. Call us toll free at 866-235-1886.
•3. Call us locally at 814-269-4271.
•Marie's Nutcracker Sweet, Inc. online gift certificates.
If you provided a valid email address during the account registration process you will receive an email right after your order is placed. This email confirms we have received your order and it contains your order number as well as the details of your order. There is also a link back to our website.
If you do not recieve a confirming email after placing your order,
Contact Us to verify if the order has been placed..
If it is necessary to change an order after it has been placed,
Contact Us or send an email to email@example.com,
or telephone or fax us toll free to 866-235-1886
or locally to 814-269-4271.
Marie's rolls have a natural shelf life of 10 to 14 days depending on the flavor and like most baked goods should NOT be refrigerated. Remember to account for transit time when calculating shelf life. We recommend you use or freeze your rolls within five days of receipt.
Refrigeration is not the proper environment for baked goods. The humidity levels cause rapid deterioration of the dough.
In between uses, keep the rolls wrapped as air tight as possible in the original packaging or similar alternative and store them in a cool, dry location away from direct heat or sun light.
Yes. All of Marie's Nutcracker Sweet, Inc. rolls freeze very well. In fact we recommend at least a short freeze before use to assist in cutting and all rolls should be consumed or frozen within five days of receipt.
Up to six months, but you will probably want to eat them way before that!
Not usually. Consuming poppy in the form used in our roll would not normally effect the results of an employment related drug test. But if you are tested shortly after eating a poppy seed roll, you should infrom the tester.
Our nut roll and other flavor rolls are packaged in a heavy duty, freezer ready poly bag with a cardboard insert for stiffness.
Contact Us if you still have questions and we will be happy to answer them directly.